Refund Policy
Refund Policy – Noble Brace
Last Updated: May 26, 2026
At Noble Brace, we want you to feel confident with your purchase. If there’s an issue with your order, we’re here to help.
1. Return Eligibility
We offer a 60-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be in good condition
- The product may be lightly tried on for fitting purposes
- The item must not show excessive wear, damage, or misuse
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Situations
We currently do not accept returns or refunds for:
- Change of mind
- Incorrect size ordered by the customer
- Excessively used or damaged products
- Items returned without contacting support first
Please review the sizing guide carefully before placing your order.
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us process your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
If approved, we may offer:
- A replacement
- A store credit
- A full or partial refund
depending on the situation.
4. Exchanges
We currently offer size exchanges.
Customers are responsible for return shipping costs associated with exchanges unless the item received was defective or incorrect.
To request an exchange, please contact our support team before returning any item.
5. Return Process
Please do not send products back without contacting us first.
To start a return request, email:
Our support team will provide the appropriate return instructions if your request is approved.
Unauthorized returns may not be accepted or processed.
6. Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
- Most refunds appear within 5–10 business days
7. Shipping Costs
Original shipping fees, if applicable, are non-refundable.
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged or defective
8. Lost or Delayed Packages
Noble Brace is not responsible for shipping carrier delays, lost packages marked as delivered, or delays caused by customs or external logistics providers.
However, if you experience an issue with delivery, please contact us and we’ll do our best to assist.
9. Chargebacks & Abuse Prevention
We are committed to fair resolutions for all customers.
Any fraudulent chargebacks, abusive refund claims, or suspicious activity may result in order refusal, account restrictions, or supporting evidence being submitted to the payment provider during dispute investigations.
10. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact:
Noble Brace Support
Email: support@noblebrace.com